Shipping,Returns and Delivery
We ship daily (Mondays-Fridays). All orders made daily before 12:00 Noon on Mon – Fri are shipped on the same day but orders made after 12:00pm are shipped the following day unless when it is on a weekend or national public holiday.
Delivery is within 24hrs for Lagos residents with pay on delivery, unless when otherwise specified. For residents outside Lagos, delivery is within 3-5 working days and doorstep delivery is available only to customers who used the pre-paid option either through bank transfer or the debit/credit card payment. We have pick up centres (see pick up centres) for those who choose the option of payment on delivery outside Lagos.
You may return most new, unopened items within 7 days of delivery for exchange or a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).